gently asked —

Frequently asked questions.

Can't find what you're looking for? Email us at hello@neyoza.com — we're happy to help.

Getting started

4 questions
Do I need an account to use Neyoza?

No. Open the app and start writing immediately. No sign-up, no email, no password required. Everything works offline from the moment you install it.

Is Neyoza free?

Yes — the free plan gives you access to the core journal, affirmations, streaks, and insights. The free plan is supported by optional rewarded video ads. Paid plans (Quiet and Grove) remove ads and unlock the full affirmation library and advanced features.

What platforms is Neyoza available on?

Neyoza is currently available on Android. iOS is coming soon.

Does Neyoza work without internet?

Yes, fully. Your journal, affirmations, streaks, and insights all work offline. Internet is only needed for optional features like Google Drive backup and AI-powered tools.

Journal

4 questions
How does the journal work?

Neyoza opens to a single prompt and a single line. Write one sentence, or write ten — it's up to you. The default is deliberately minimal so there's no barrier to showing up, even on hard days.

Can I add voice recordings to my entries?

Yes. You can attach a voice recording to any journal entry. The audio is stored on your device — it is not transcribed or uploaded anywhere.

Can I add images to my entries?

Yes. You can attach images to your journal entries. They are stored locally on your device.

Can I export my journal?

Yes. You can export your entries as plain text or markdown at any time, directly from the app. No servers involved.

Affirmations

3 questions
How many affirmations does Neyoza have?

Over 400 curated affirmations across 12 themes including Morning, Evening, Self-Love, Confidence, Grief, and Well-Being.

Can I write my own affirmations?

Yes. Your custom affirmations are saved alongside the built-in ones and can be included in your daily rotation.

How often will I get affirmation notifications?

Once a day, at a time you choose. That's the maximum. No streak reminders, no re-engagement nudges — just the one you asked for.

Streaks

3 questions
What happens if I miss a day?

Your streak resets. We keep it honest — a streak means consecutive days. That said, there's no guilt notification or shame language. You simply start again when you're ready.

How does streak tracking work?

Neyoza has a dedicated tracking feature that stands on its own — separate from journal entries. It tracks your consistency and shows your progress over time.

Does Neyoza send streak reminder notifications?

No. We don't send guilt-based reminders. The only notification you'll get is the daily affirmation at the time you choose — if you set one.

Privacy & data

5 questions
Where is my journal data stored?

On your device. Neyoza doesn't have servers that store your entries. Everything lives locally unless you choose to back up.

Can Neyoza read my journal entries?

No. Your entries live on your device and are not accessible to us.

How does Google Drive backup work?

If you choose to enable it, your journal is backed up to your own Google Drive account — not ours. We have no access to it. Backup is optional and manual.

Does Neyoza use my data for advertising?

No. The free plan shows rewarded video ads via Google AdMob, but we do not sell your data, share it with data brokers, or use your journal content for any ad targeting.

What happens to my data if I delete the app?

Your journal data stays on your device until you clear it. If you had a Google Drive backup, that stays in your Google account until you delete it there — we can't touch it.

Subscriptions

3 questions
What's included in the paid plans?

Paid plans (Quiet and Grove) remove ads and unlock the full affirmation library, advanced insights, and premium features. Grove is the annual plan at a lower monthly cost.

How do I cancel my subscription?

Go to Google Play → your profile → Manage apps & device → Subscriptions → Neyoza → Cancel. You keep access until the end of your current billing period.

Can I get a refund?

Refunds are handled through Google Play. If you believe you were charged incorrectly, contact us at hello@neyoza.com and we'll help sort it out.

AI features

3 questions
What AI features does Neyoza have?

Neyoza includes a journal assistant and a personalised challenge generator. Both are optional and only active when you use them.

Is my data sent to an AI when I use these features?

Only what you type into the AI prompt is sent to generate a response. Nothing is stored on our end after the response is delivered. Your journal entries are not automatically shared with AI.

Is the AI a replacement for therapy?

No. AI features in Neyoza are for journaling support and gentle challenges — not medical or psychological advice. If you're struggling, please reach out to a qualified professional.

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